To get top management's attention about quality issues, it is useful to measure quality in monetary terms rather than from the operational perspective on the number of defects and nonconformances.

Question

Quizplus · Accepted Answer

Top management is often more interested in the financial impacts of quality issues rather than the technical details. By framing quality issues in monetary terms, it becomes easier to communicate the significance of quality problems and the potential cost savings that could be achieved through improvements. This approach is more likely to gain the attention and support of top management.

To Get Top Management's Attention About Quality Issues, It Is