Ritz-Carlton Hotel Company uses which one of the following methods to control quality?
A)R-bar and x-bar control charts to monitor customer complaints.
B)The 1:10:100 rule for goods quality only
C)Self-control of the individual employee based on their spontaneous behavior.
D)The process capability index for all goods and services provided by the hotel.

Question

Quizplus · Accepted Answer

Ritz-Carlton Hotel Company emphasizes self-control of the individual employee based on their spontaneous behavior as part of their quality management approach, empowering employees to ensure high-quality service.

Ritz-Carlton Hotel Company Uses Which One of the Following Methods