What are the three different service designs that are described in the chapter?
A) substitute people for technology; get the customer involved, high customer attention approach
B) customer-based market research, high customer attention approach, substitute technology for people
C) customer-based market research, high customer attention approach, gets the customer involved
D) substitute people for technology, customer-based market research, and high customer attention approach
E) substitute technology for people; get the customer involved, high customer attention approach

Question

Quizplus · Accepted Answer

The three different service designs described are: substituting technology for people, getting the customer involved, and adopting a high customer attention approach. These strategies aim to enhance efficiency, engage customers more deeply in the service process, and provide personalized service experiences.

What Are the Three Different Service Designs That Are Described