Quality has gained such prominence because organizations
A) are following the latest management fad
B) have found a low cost process to keep some employees busy
C) have identified an employee perk, membership in quality circles
D) understand it is minimal cost and something to do
E) have gained an understanding of the high cost of poor quality

Question

Quizplus · Accepted Answer

Quality has gained prominence because organizations have gained an understanding of the high cost of poor quality, which includes lost revenue, increased costs, decreased market share, and damage to the reputation of the organization. Focusing on quality can help prevent these negative outcomes and improve the overall success of an organization. Choices A, B, C, and D do not accurately reflect the reasons for the importance of quality in organizations.

Quality Has Gained Such Prominence Because Organizations