One TQM mistake companies make is believing that the responsibility for quality and elimination of waste lies
A) with the supplier
B) with the return and repair shop
C) with the supply chain
D) with all employees but top management
E) with top management alone.

Question

Quizplus · Accepted Answer

Total Quality Management emphasizes that quality and waste reduction should be a responsibility shared by all employees, not just top management. Each employee should be committed to continuous improvement, identifying and eliminating waste, and striving for excellence. While top management plays a crucial role in setting the tone and providing resources for TQM initiatives, it is ultimately up to all employees to contribute to the success of these efforts. Supplier, return and repair shop, and supply chain are all important components of TQM, but the primary responsibility lies with the employees.

One TQM Mistake Companies Make Is Believing That the Responsibility