Of all the costs of quality, external failure costs can be the most devastating.

Question

​Of all the costs of quality, external failure costs can be the most devastating.

Quizplus · Accepted Answer

External failure costs are costs associated with defects in products that are found by customers, resulting in customer complaints, returns, and lost sales. These costs can be particularly damaging because they can harm the reputation of the company and lead to lost business in the future. In contrast, internal failure costs are incurred when defects are caught before the product reaches the customer, while prevention and appraisal costs are incurred to prevent and detect defects before they occur.

​Of All the Costs of Quality, External Failure Costs Can

Of All the Costs of Quality, External Failure Costs Can