To which two processes do most social psychologists attribute the failure of Kitty Genovese's neighbors to help her?

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Most social psychologists attribute the failure of Kitty Genovese's neighbors to help her to the bystander effect and diffusion of responsibility. The bystander effect refers to the phenomenon that people are less likely to offer help in an emergency when other people are present because they assume that someone else will take action. Diffusion of responsibility refers to the tendency for individuals to feel less personal responsibility for intervening in an emergency situation when there are others present.

To Which Two Processes Do Most Social Psychologists Attribute the Failure