Sarita works as a clerk in a dental office. Her employer expects her to persuade patients to accept inconvenient appointment times, while giving them an impression that they are her first priority. What is Sarita likely to experience?

Question

Quizplus · Accepted Answer

Role strain occurs when there are contradictory expectations within the same role, such as Sarita experiencing pressure to balance the office's needs with the patients' preferences, creating tension within her single role as a clerk.

Sarita Works as a Clerk in a Dental Office