Carol works as a general floor manager in a high-end restaurant, ensuring that all customers are happy with the service and content by the end of their meals. What is she engaged in?

Question

Quizplus · Accepted Answer

Carol is engaged in emotion labor, as she is managing her emotions and expressions as part of her job role to ensure customer satisfaction. This involves regulating her emotional expressions according to the requirements of her job.

Carol Works as a General Floor Manager in a High-End