If an organization measures a decline in employee morale,approximately how long will it take to realize a drop in customer satisfaction?
A)2 months
B)4 months
C)6 months
D)8 months

Question

Quizplus · Accepted Answer

There is no definite answer to this question as it depends on various factors such as the severity of the decline in employee morale and the impact it has on customer interactions. However, studies suggest that there is usually a lag time of 6 months between changes in employee morale and changes in customer satisfaction. This is because poor employee morale can lead to a decrease in productivity, commitment, and quality of service, which can gradually affect the interactions with customers over time.

If an Organization Measures a Decline in Employee Morale,approximately How