Outcome measures that are a result of past efforts are called __________ measures.
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Q17: The strategy map connects the balanced scorecard
Q18: Compensation should be based on performance and
Q19: Articulation of the balanced scorecard should not
Q20: Incentives must be structured and resources allocated
Q21: Choosing general goals, customer segment, and nature
Q23: Which of the following is true about
Q24: Outcome measures that are expressed in monetary
Q25: Directed continuous improvement is accomplished by linking
Q26: Which of the following is NOT an
Q27: Which of the following is a perspective
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