A patient telephones a crisis intervention hotline.The nurse assigned to this center assesses that the patient is experiencing a crisis.What is the most appropriate action for the nurse to take?

Question

Quizplus · Accepted Answer

Crisis intervention begins with defining the problem,ensuring patient safety,and providing support.First determine that a patient is safe and is not at risk for injury to self or others,and then use crisis intervention to examine alternatives,make plans,and obtain a commitment to positive action from the patient.Ideally these last three steps are completed collaboratively with a patient,but a patient in crisis may be unable to participate actively and may need a very directive approach or a crisis interventionist.Emphasize focusing on the specific problem,and help a patient to avoid all-encompassing,catastrophic interpretations.

A Patient Telephones a Crisis Intervention Hotline