Yamomoto is very careful to hide her true feelings and control her facial expressions when she is in the presence of the senior administrators in the hospital in which she works. This example illustrates:

Question

Quizplus · Accepted Answer

Yamomoto's behavior is an example of display rules, which are socially learned norms that dictate which emotions are appropriate to display in a given situation. In her culture or workplace, it may be expected or necessary to maintain a neutral or positive facial expression when in the presence of senior administrators, despite her true feelings.

Yamomoto Is Very Careful to Hide Her True Feelings and Control