When Raphael was in the elevator he couldn't help but notice a man and a woman in conversation. He decided that the woman in the suit was probably a college administrator and the gray-haired man in the glasses was probably a professor. Raphael was engaged in a process called:

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Raphael is engaging in social categorization, which is the process of grouping people based on characteristics such as gender, age, and dress. He is making assumptions about the profession of the people based on their appearance. Attribution refers to the process of explaining the behavior of others by identifying their personal traits, hindsight bias is the tendency to believe that events were predictable after they have occurred, and the bystander effect is the phenomenon where individuals are less likely to help someone in need when others are present.

When Raphael Was in the Elevator He Couldn't Help but Notice