A public manager faces the following set of conditions: problem is relatively uncertain and complex and has potential for conflict; problem and its solution have important personal and organizational consequences; there are significant but not immediate deadline pressures; implementation will require widespread acceptance.Under these conditions, the manager most likely would use
A)nominal group technique (NGT).
B)operations research (OR).
C)multi-objective model.
D)systems analysis.
E)cost-benefit analysis (CBA).

Question

Quizplus · Accepted Answer

The conditions stated suggest that the problem faced by the public manager is complex, uncertain, and has potential for conflict, which makes it difficult to reach a consensus or agreement on a solution. Given that the problem will have personal and organizational consequences, it is also important to gain widespread acceptance of the solution. NGT is a method that allows a group of people to generate ideas, evaluate them, and arrive at a consensus. This is a particularly useful technique in situations where there is a high level of uncertainty, potential for conflict, and complex problems to be solved. Therefore, A) Nominal group technique (NGT) is the best choice in this situation.

A Public Manager Faces the Following Set of Conditions: Problem