The Philadelphia office of the Department of Veterans Affairs uses _____________ to improve many of its processes.Similarly, the Defense Distribution Depot tries to mimic the distribution processes of such private carriers as Federal Express and UPS.

Question

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The Philadelphia office of the Department of Veterans Affairs and the Defense Distribution Depot are using benchmarking to improve their processes. The Philadelphia office is likely comparing its processes to those of other VA offices or similar organizations, while the Defense Distribution Depot is benchmarking against private carriers like Federal Express and UPS. Benchmarking involves looking at best practices in similar organizations and using them as a standard to improve one's own processes.

The Philadelphia Office of the Department of Veterans Affairs Uses