How do service workers manage status inequalities?

Question

Quizplus · Accepted Answer

Service workers, particularly those in lower-status positions, may use various strategies to manage status inequalities. One such strategy is controlling the pace of work, which can enable them to control interactions with customers and mitigate the effects of status differentials. This can involve techniques such as delaying service, withholding information, or being less responsive to customer demands. Options A, C, and D do not accurately reflect the ways in which service workers typically manage status inequalities.

How Do Service Workers Manage Status Inequalities