Which theory best explains the neighbors' emotional reaction of shock and surprise to the behavior of the accused shooter?

Question

Quizplus · Accepted Answer

Affect control theory proposes that people have emotions and create identities based on societal expectations and norms. In this case, the neighbors' emotional reaction of shock and surprise is likely due to the extent to which the behavior of the accused shooter deviates from societal norms and expectations.

Which Theory Best Explains the Neighbors' Emotional Reaction of Shock