Successful quality-oriented firms recognize the importance of their employees when developing a competitive strategy.

Question

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Employees are a vital component of developing and implementing a successful quality-oriented strategy. Without their knowledge, skills, and commitment, it is difficult to deliver consistent quality products and services to meet customer demands. Therefore, successful firms recognize the importance of employees and invest in their development and training to improve performance and achieve organizational goals.

Successful Quality-Oriented Firms Recognize the Importance of Their Employees When