Achieving strategic quality goals for quality and customer satisfaction often requires teamwork and group participation.
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Q5: A piece-rate wage plan rewards employees for
Q6: Flexibility has traditionally been used as a
Q7: Empowerment involves giving employees the authority and
Q8: Successful quality-oriented firms recognize the importance of
Q9: An alternative workplace is a combination of
Q11: Studies have shown that the success of
Q12: Job rotation often requires cross-training of employees.
Q13: Because services are labor intensive,human resources is
Q14: With total quality management (TQM),employees are usually
Q15: With total quality management (TQM),employees receive broad
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