Enterprise resource planning integrates business processes at the expense of customer interaction.

Question

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Enterprise resource planning (ERP) aims to integrate all business processes, including those related to customers. In fact, many ERP systems have modules specifically designed for customer relationship management (CRM) to enhance customer interaction and satisfaction. ERP can help streamline communication and coordination with customers, leading to better products and services, improved brand loyalty, and higher revenue.

Enterprise Resource Planning Integrates Business Processes at the Expense of Customer