When Victor calls for technical support with his computer,he speaks to someone in India.He gets angry about this situation because his brother is a computer wizard,but can't find work here in Canada.What market phenomenon has created this situation?
A) global demand
B) customer care
C) global-local service
D) outsourcing

Question

Quizplus · Accepted Answer

The situation described is that Victor is speaking to someone in India for technical support, indicating that the company he is contacting has outsourced their customer service to India. This is likely due to the phenomenon of outsourcing, where companies look to reduce costs by shifting their operations to countries with lower labor costs. This has resulted in many jobs moving overseas, as in the case of Victor's brother who is a computer wizard unable to find work in Canada.

When Victor Calls for Technical Support with His Computer,he Speaks