As a result of total quality management,what change has occurred in service industries?
A) Peer pressure becomes the technique of social control.
B) Workers with pro-union attitudes are weeded out.
C) Management control of work is increased.
D) Employees are given greater discretion in their work.

Question

Quizplus · Accepted Answer

Total quality management emphasizes empowering employees and giving them greater control over their work processes. As a result, service industries have increasingly given their employees greater discretion in their work, allowing them to make decisions and take ownership of their roles.

As a Result of Total Quality Management,what Change Has Occurred