Malcolm Baldrige National Quality Award winners are encouraged to maintain their company secrets for achieving quality.
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Q16: Reducing the costs of quality and increasing
Q17: ISO guidelines have not been adopted worldwide.
Q18: Service businesses cannot measure the quality of
Q19: In 1987,the U.S.Congress created the Deming Prize
Q20: Although focus on quality is considered a
Q22: The company that focuses on the costs
Q23: Warranty claims are an example of internal
Q24: External failure costs are the costs incurred
Q25: Low costs of conformance usually result in
Q26: Selected vendors become an integral part of
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