Customer satisfaction is measured by the percentage of returned orders and the number of customer complaints.
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Q24: External failure costs are the costs incurred
Q25: Low costs of conformance usually result in
Q26: Selected vendors become an integral part of
Q27: The ISO promotes standardization with a view
Q28: Internal failure costs and prevention costs make
Q30: To become ISO certified,an organization must pass
Q31: Nonfinancial measures of quality do not include
Q32: The sale and shipment of a product
Q33: The key to good quality control is
Q34: Nonfinancial measures of quality include vendor performance.
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