The costs of conformance are made up of
A)prevention costs and appraisal costs.
B)internal failure costs and external failure costs.
C)vendor performance and customer satisfaction.
D)product design and production performance.

Question

Quizplus · Accepted Answer

Costs of conformance refer to the costs incurred by an organization in ensuring that the products or services produced meet the required quality standards. The costs of conformance are made up of prevention costs and appraisal costs. Prevention costs are incurred in preventing defects from occurring, such as costs associated with training, equipment maintenance, and quality planning. Appraisal costs are incurred in detecting defects, such as inspection costs, testing costs, and audits. Therefore, choice A is the correct answer. Choices B, C, and D are not relevant to costs of conformance.

The Costs of Conformance Are Made Up of