When money is spent on costs of conformance early in a product's life cycle and a high level of quality is established,you can expect
A)total costs of quality to increase in future years.
B)total costs of quality to remain steady into future years.
C)total costs of quality to be lower in future years.
D)the costs of nonconformance to continually increase.

Question

Quizplus · Accepted Answer

When money is spent on costs of conformance early in a product's life cycle and a high level of quality is established, it means that there will be fewer defects and errors in the product, which will result in lower costs of nonconformance (e.g., customer complaints, returns, and warranty claims) in the future. Additionally, the investment in quality will increase the efficiency and effectiveness of the production process, ultimately reducing costs and improving profitability. Therefore, the total costs of quality are likely to be lower in future years.

When Money Is Spent on Costs of Conformance Early in a Product's