Henry,a manager for a floor covering manufacturing firm,is attending a presentation by a consultant discussing needed changes in operations to apply information gathered in workflow analysis regarding product development,customer service and service delivery."Looks like the company is implementing ____." Henry thinks to himself.

Question

Quizplus · Accepted Answer

The term "workflow analysis" is commonly associated with business process re-engineering, which requires a thorough and systematic review of an organization's current processes to identify inefficiencies and opportunities for improvement. Therefore, the changes that the consultant is discussing likely involve re-engineering, making choice A) the best option. Outsourcing, job redesign, and workforce reductions are all possible outcomes of a re-engineering effort, but they are not the focus of the consultant's presentation.

Henry,a Manager for a Floor Covering Manufacturing Firm,is Attending a Presentation