After customer service representatives are trained,their phone calls are monitored to determine if the CSRs are applying the lessons about gathering pertinent information from callers that are taught in the training classes.This is an example of the __________ level of training evaluation.

Question

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This is an example of the behavior level of training evaluation, as it checks whether the customer service representatives are applying the lessons from training in their actual behavior on the job.

After Customer Service Representatives Are Trained,their Phone Calls Are Monitored