Vera has been a receptionist at an office tower downtown for five years.She enjoys the work as she has gotten to be friends with some of the tenants and she can knit during the slow times.Now,her employer has put a computer at her reception desk and is training her to do some clerical tasks during her downtime.Vera is extremely perturbed at this change,especially since her pay is topped out.Vera's reaction is unusual,as most workers enjoy cross-training and the variety of new tasks.
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