Which of the Following Is a Reason for Conducting a Service

Which of the following is a reason for conducting a service flow analysis?

A) A good service flow analysis reduces the perishability of the service.
B) A good service flow analysis permits the manager to plan for peak capacity.
C) Each process is a potential contributor of good or bad service; therefore,all processes must be known.
D) A good service flow analysis identifies only wasteful activities.
E) A good service flow analysis attracts customers to the facility.