The growth of ecommerce has introduced a "virtual presence," as opposed to a physical presence,of customers in the service system.

Name: The growth of ecommerce has introduced a "virtual presence," as opposed to a physical presence,of customers in the service system.
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Question

Quizplus · Accepted Answer

The statement is true. Ecommerce allows customers to shop online and interact with businesses virtually, rather than physically visiting a brick-and-mortar store. This creates a virtual presence of customers in the service system.

The Growth of Ecommerce Has Introduced a "Virtual Presence," as Opposed