TQM starts by focusing on which of the following parts of the business?
A) Employees
B) Customers
C) Suppliers
D) Competitors
E) Investors

Question

Quizplus · Accepted Answer

TQM (Total Quality Management) starts by focusing on the customers. The main objective of TQM is to exceed customer expectations by delivering higher quality products and services. By focusing on the needs and preferences of customers, TQM helps ensure that the entire organization is aligned to meet customer requirements.

TQM Starts by Focusing on Which of the Following Parts