Total quality management (TQM)includes all the activities that are necessary for getting high-quality goods and services into the marketplace.

Question

Quizplus · Accepted Answer

This statement accurately describes the concept of total quality management (TQM). TQM is a comprehensive approach to quality that involves all aspects of a company's operations and is focused on continually improving customer satisfaction by delivering high-quality products and services. TQM includes a variety of techniques and tools, such as statistical process control, employee training, customer feedback, and continuous improvement processes. Ultimately, the goal of TQM is to ensure that every product or service that leaves a company's doors meets or exceeds customer expectations.

Total Quality Management (TQM)includes All the Activities That Are Necessary