External failures in quality/cost studies focus on costs incurred during the actual production process.

Name: External failures in quality/cost studies focus on costs incurred during the actual production process.
Brand: Quizplus
Rating: 4.9 (28 reviews)

Question

Quizplus · Accepted Answer

External failures in quality/cost studies focus on costs incurred after the product has been produced and delivered to the customer, such as customer returns, warranties, and lost sales due to reputation damage. Costs incurred during the production process are considered internal failures.

External Failures in Quality/cost Studies Focus on Costs Incurred During