A particularly vocal staff nurse on a busy obstetrical unit has been complaining to the other nurses about the unit manager's preferential treatment of the night-shift nurses. Select the action the unit manager should take to resolve this problem that best demonstrates the use of the assertive approach to conflict resolution.
A)Note that the vocal staff nurse is not intelligent enough to understand the situation and disregard her comments as worthless.
B)Arrange for the transfer of the staff nurse to the night shift.
C)Set up a time and place for a one-on-one meeting with the staff nurse.
D)Wait until there is an opportunity to use the incident to confront the staff nurse in front of her colleagues.

Question

Quizplus · Accepted Answer

Setting up a one-on-one meeting with the staff nurse is the best option as it demonstrates an assertive approach to conflict resolution. By meeting privately, the unit manager can effectively communicate and listen to the staff nurse's concerns without the pressure of colleagues. This approach allows for a collaborative and respectful resolution to the conflict. Option A is inappropriate and disrespectful. Option B is not a suitable solution as it does not address the underlying issue of the staff nurse's complaints. Option D is not an appropriate approach as it promotes public confrontation, can escalate the conflict, and damage the relationship between the staff nurse and unit manager.

A Particularly Vocal Staff Nurse on a Busy Obstetrical Unit