A 9-month-old baby who is developmentally delayed is tested for genetic abnormalities. After the results are back from the laboratory, a representative from the client's medical insurance company calls the nurses' station on the phone and asks for the results of the tests. How can the nurse best respond to this request?

Question

Quizplus · Accepted Answer

It is not appropriate to disclose sensitive and confidential medical information over the phone, especially to a representative from the insurance company who may not have a need-to-know basis for the information. The nurse should follow proper procedures for releasing medical information, which may involve obtaining written consent from the client or their legal guardian.

A 9-Month-Old Baby Who Is Developmentally Delayed Is Tested for Genetic