A ____ is a document (preferably online) that lists every service and software package supported within an organization, plus the names of first- and second-level support contacts for those services or software packages.
A) call tracking list
B) help desk program list
C) supported services list
D) change management list

Question

Quizplus · Accepted Answer

The description best matches a supported services list, which documents all services and software packages supported within an organization and provides first- and second-level support contacts for them. A call tracking list is a list that tracks incoming support requests, a help desk program list is a list of programs used by the help desk, and a change management list is a list of changes made to the organization's systems.

A ____ Is a Document (Preferably Online) That Lists Every