If customer service is important to the company, average job lateness is probably a more relevant measurement than average job tardiness.

Name: If customer service is important to the company, average job lateness is probably a more relevant measurement than average job tardiness.
Brand: Quizplus
Rating: 4.9 (36 reviews)

Question

Quizplus · Accepted Answer

Average job tardiness directly measures delays in completing tasks, which more accurately reflects impacts on customer service than average job lateness, which could include jobs completed early.

If Customer Service Is Important to the Company, Average Job