Formal ________ communication comes in the form of policies, procedures, directives, and through the organization chart.
A) Reverse
B) Horizontal
C) Vertical
D) Organizational

Question

Quizplus · Accepted Answer

Vertical communication refers to the flow of information up and down the hierarchy of the organization, such as from superiors to subordinates or from subordinates to superiors. Formal communication in the form of policies, procedures, directives, and the organization chart typically follows a vertical communication pattern. Reverse communication (A) refers to communication that goes against the normal direction of communication flow, while horizontal communication (B) refers to communication that takes place between individuals or departments at the same level of the organizational hierarchy. Organizational communication (D) is a broader term that encompasses all types of communication within an organization, both formal and informal.

Formal ________ Communication Comes in the Form of Policies, Procedures