When writing correspondence that is communicating negative information:
A) Make sure the correspondence expresses your frustration and anger
B) Make the negative information addressed to the person, not the situation
C) Have a coworker proofread the correspondence to ensure your frustration is clearly expressed
D) Make your correspondence is free from emotion
Correct Answer:
Verified
Q45: Written communication:
A) Is only used when sending
Q46: Thank-you notes should be sent:
A) At least
Q47: _ is an important paper trail that
Q48: A memo should include all of the
Q49: The _ is used for internal communication.
A)
Q51: The _ is used when your message
Q52: A formal business letter is sent in
Q53: Effective documentation includes the following EXCEPT:
A) Who
B)
Q54: Thank-you notes should be:
A) In pen
B) Brief
C)
Q55: Documentation should:
A) Be kept in a secure,
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