If a difficult customer becomes abusive:
A) Take the inappropriate behavior personally
B) Expect conflict, but not accept abuse
C) Yell back
D) Ignore company policy and tell him or her to leave

Question

Quizplus · Accepted Answer

It is important to maintain professionalism and set boundaries with difficult customers who become abusive. Expecting conflict is realistic, but accepting abuse is not. It is important to remain calm and address the issue at hand, while also following company policy and possibly involving a supervisor or manager if necessary. It is not helpful to take the behavior personally or to respond with aggression. Ignoring company policy and telling the customer to leave may escalate the situation and potentially harm the business's reputation.

If a Difficult Customer Becomes Abusive