In the recovery period,which type of firms have the best possible chance to create loyal customers by providing exceptional service?

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In the recovery period, customers are likely to be budget-conscious and looking for value for their money. Therefore, providers of superior services at lower prices have the best chance to create loyal customers by providing exceptional service at a competitive price point. They can set themselves apart from their competitors by offering better service, which could lead to customer retention and positive word-of-mouth referrals. Brands and price skimmers may struggle in this period as customers may be less loyal to established brands and less willing to pay a premium price for products or services. Sick units may not be able to focus on providing exceptional service due to their financial struggles during this period.

In the Recovery Period,which Type of Firms Have the Best