Online retailers normally provide directions on how to return merchandise when they deliver a customer's order.This is called _____________.

Question

Online retailers normally provide directions on how to return merchandise when they deliver a customer's order.This is called _____________. ​
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Quizplus · Accepted Answer

Reverse logistics refers to the process of returning goods from the point of consumption back to the point of origin. In this case, the online retailer is providing instructions on how to return merchandise, which falls under the category of reverse logistics. The other options may be involved in the overall process of delivering the merchandise, but they do not specifically relate to the instructions for returning the product.

Online Retailers Normally Provide Directions on How to Return Merchandise