At specific mileage intervals,Capitol sends coupons to owners of their automobiles offering discounts on repair services through the dealerships.Each repair visit is overseen by a trained service representative,and the completed repairs are followed up to ensure customer satisfaction.The attention given by the dealership is called _____.

Question

Quizplus · Accepted Answer

The attention given by the dealership, which includes sending coupons and offering discounts, overseeing repair visits, and following up on completed repairs, is an example of shaping. Shaping refers to the process of reinforcing desired behaviors, in this case, the behavior of customers coming to the dealership for repair services.

At Specific Mileage Intervals,Capitol Sends Coupons to Owners of Their