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You Work for an Airline Company That Has Been Leasing

Question 141

Multiple Choice

You work for an airline company that has been leasing planes from two competing vendors.When a new vice president (VP) of communications joins your company,he asks for a performance review on the two vendors.You realize that your team has failed to keep thorough evaluations of the two companies,so you provide them with a formal evaluation tool and ask them to obtain feedback from the two companies.A few weeks later you obtain an evaluation letter from one of the vendors highlighting the following: The employees at our Cambodian site believe in our company's overall mission and are committed to employing cost cutting practices that do not forego our products' value.
Through minimizing time spent per product and by ensuring that all staff attend mandatory trainings,we have been able to cut costs by 30%,streamline internal business systems,increase customer loyalty,and increase customer satisfaction.
Which of the following items is missing from the performance evaluation?​


A) ​product quality
B) ​budget and time
C) ​effectiveness and efficiency
D) ​relationships with internal staff
E) ​whether companies use outsourcing

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