Reviewing customer comments and feedback and monitoring the click-through behavior on websites help companies to set appropriate,measurable goals for relationship programs.

Question

Quizplus · Accepted Answer

Reviewing customer comments and feedback and monitoring website click-through behavior are both valuable tools for gathering data and insight to help inform and set measurable goals for relationship programs. By understanding customer needs, preferences, and behaviors, companies can create targeted and effective relationship programs that will drive customer loyalty, retention, and engagement.

Reviewing Customer Comments and Feedback and Monitoring the Click-Through Behavior