The 2016 results of the ACSI for limited service fast-food restaurants show a 2 point increase from 2015 to 2016 - from an average score of 77 to 79.Chick-fil-A scored the highest with an index rating of 87 compared to a 69for McDonald's.The ACSI is a measure of customer _________.
A) satisfaction
B) retention
C) loyalty
D) engagement
Correct Answer:
Verified
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