You Are the Head of Sales Training for a Major

You are the head of sales training for a major financial services firm in New York City.You are conducting a sales training class for a group of new trainees.You are a strong believer in using a structured approach to personal selling. Based on this information,which of the following personal selling process steps are you going to tell the trainees to perform first?
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A) ​develop a database of potential customers
B) ​develop an engaging sales presentation
C) ​practice closing the sale
D) ​develop a prospect follow-up checklist
E) ​analyze information about potential customers' needs