Which of the following waiting line systems best describes a drive-through service at a fast-food restaurant, where the order is placed at the first service point, the order is paid for at the second service point, and the food is picked up at the third service point?
A) single-server, single-phase
B) single-server, multi-phase
C) multi-server, single-line, single-phase
D) multi-server, multi-line, single-phase
E) multi-server, multi-phase

Question

Quizplus · Accepted Answer

The drive-through service at a fast-food restaurant involves a single server (the employee taking the order) and multiple phases (order placement, payment, and pickup). Therefore, the best waiting line system that describes this situation is a single-server, multi-phase system.

Which of the Following Waiting Line Systems Best Describes a Drive-Through